Every carrier, one board
To ship, in transit, stuck, delivered late, delivered: five states, one page each, updated every hour. No more carrier sites open in six tabs.
Module · Parcel tracking
Know which parcels need a hand before the customer writes.
Every shipment is registered with 17track or La Poste the moment Shopify fulfils it. Parcels are grouped by state, the stuck ones surface with the next action, and the support inbox already knows where each one is.
Logistics · this weekColissimo · Chronopost · UPS · via La Poste and 17track
To ship84cut-off 16:00
In transit412on time
Stuck > 3 days9needs a hand
Delivered late23this week
Delivered1,203this month
Parcels that need a hand · 9Sorted by days without a scan
OrderCustomerCarrierLast scanStateAction
#48213Léa M.ColissimoParis hub · 4 days agoStuckOpen a claim
#48177Hugo V.ChronopostLyon · 3 days agoStuckOpen a claim
#48160Nina S.ColissimoOut for delivery · yesterdayLateTell the customer
#48099Paul D.UPSCustoms · 2 days agoHeldSend documents
#48041Emma F.ColissimoReturned to senderReturnedReship
Parcel tracking
One board for every carrier, one list of what to do.
Colissimo, Chronopost, UPS, DHL and 2,000 more carriers, read the same way.
Answers WISMO before it is asked
The parcel's last scan is in the support draft already, and a stuck parcel can trigger a proactive message before the customer notices.
Late deliveries by carrier and lane
Which carrier is slow on which route, this month against last. The report you bring to your next rate negotiation.
How it is priced
Cents per parcel, and free for your first hundred.
A parcel counts when it is registered for tracking. Colissimo parcels are read through La Poste, everything else through 17track; you pay the same either way.
Parcel tracking
Free has no extras: pass 100 parcels and you pick S.
| Plan | Included a month | Per parcel | Per month | Extra parcel |
|---|---|---|---|---|
| Free | 100 parcels | €0 | €0 | move to S |
| S | 500 parcels | €0.06 | €30 | €0.09 |
| M | 2,000 parcels | €0.05 | €100 | €0.08 |
| L | 6,000 parcels | €0.04 | €240 | €0.06 |
| XL | 20,000 parcels | €0.03 | €600 | €0.05 |
Questions
Before you switch it on.
Anything else, book fifteen minutes with us or write to hello@wetrust.es.
Which carriers are covered?
Colissimo natively through La Poste, and more than 2,000 carriers through 17track, including Chronopost, Mondial Relay, UPS, DHL, FedEx and GLS. If Shopify has the tracking number, Lyra follows it.
What is a tracked parcel?
One shipment registered for tracking, whatever its number of scans or its destination. A parcel is counted once.
Can my customers see it?
Yes. The tracking page is branded, in the customer's language, and the support inbox links to it in every delivery answer.
What happens during a sale peak?
Extras cost €0.08 a parcel on M. If July doubles your volume, the statement shows whether the next plan would have been cheaper, and you can switch for the following month.
2,000 parcels watched for €100 a month.
Three months free for the first 100 brands, then a plan sized on the volume we measured together.