What a real brand pays today, line by line.
Antik Batik, Paris. The Gorgias and Baback invoices on the left, the Lyra statement for the same month on the right. Same tickets, same returns, same parcels, plus tracking they did not have.
Antik Batik · August 2026
413 answered tickets · 263 returns · 690 parcels · 241 return labels
| Line | Today | On Lyra |
|---|---|---|
| Helpdesk, 413 tickets | Gorgias Basic 60 $ + 113 extra tickets at 0.40 $ = 105.20 $, about €97 | Support M, 600 tickets included, one AI answer each: €90 |
| Returns, 263 requests | Baback 399 € + 263 × 0.99 € = €659.37 | 241 with a Lyra label: 0 €. 22 without: €5.50 |
| Parcel tracking, 690 parcels | No tool. Carrier sites open in six tabs. | Tracking S 30 € + 190 extras at 0.09 € = €47.10 |
| AI answers | None. Achille would be €400 a month. | 12M tokens included, one 5M pack: €25 |
| Module discount | None | 3 modules: −15 % on €142.60 = −€21.39 |
| Software total | €756 a month | €146.21 a month |
| Return labels, 241 | Billed separately by Baback LOG | Carrier price 4.90 € + 1 € = 5.90 € each, €1,421.90, billed as transport |
−59 %
on the software bill
€756 of tools replaced by €146 of Lyra, tracking included.
€0.15
per answered ticket
Against 0.25 $ blended at Gorgias, and the AI answer is inside the price.
€0
per return with a Lyra label
Baback charged 2.51 € per request on average that month.
+ 690
parcels watched
A module the brand did not have, for €47.10.
Versus an AI agent
Percko pays €400 a month for Achille, plus its helpdesk.
About 1,350 answered tickets a month. On Lyra the whole desk, AI included, costs less than the agent alone.
€400
Achille alone, today
The AI agent, before the helpdesk it sits on top of.
€240
Lyra Support L
2,000 tickets included, 40M tokens, the customer beside every thread.
€75
three token packs
1,350 Sonnet answers use about 54M tokens; 40M are included.
€315
Lyra total, AI included
Less than the agent alone, with the helpdesk, returns and tracking in the same console.
Sources: Gorgias invoice INC-09-2026-160544 (17 September 2026), Baback invoice BABACK-5937 (31 August 2026), Achille subscription as billed to Percko, volumes read from the Lyra console. Currency at 0.92 € per dollar.
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