Drafts you approve, not bots you apologise for
The AI writes the answer with the customer's real order and parcel data. Your agent reads, edits if needed, sends. Nothing leaves without a human unless you decide so.
Module · Support inbox
Every ticket opens with the customer already beside it.
Tickets from Gorgias or your own address land in one inbox. Orders, parcels and returns sit next to the thread, the AI sorts, translates and drafts, and you send. Priced per answered ticket, AI included.
Inbox · 27 open4 new
LM
Léa M.2 min
Where is my order #48213?DeliveryCR
Camille R.2 min
Wrong size, can I exchange?ReturnSG
Sofia G.2 min
Still waiting for my refundRefundJP
Julien P.2 min
Discount code not workingOrderNK
Nora K.2 min
Love the dress, thank you!PraiseML
Marta L.2 min
¿Tenéis la talla L?ProductWhere is my order #48213?Delivery
Order #48213Shipped 19 Sep · Colissimo
ParcelIn transit · Paris hub
ReturnsNone
Léa M. · 2 min ago
Hi, I ordered a dress last week and the tracking hasn't moved since Friday. Is it lost?
Draft · Sonnet · 1 answer · 0.4 sEdit · Regenerate
Hi Léa, your parcel left our Paris hub on Friday and La Poste shows it out for delivery tomorrow before 1 pm. If it isn't with you by Wednesday, reply here and I'll send a replacement the same day.
Send replySupport inbox
Built for the way a small team actually answers.
Fewer tabs, fewer copy-pastes, no bot answering alone.
Sorted before you open it
Delivery, return, refund, praise, spam: every ticket is classified and translated on arrival, at no token cost. Newsletters and spam are never billed.
Rules you set, tone you keep
Return policy, escalation rules, editorial guidelines and the lessons your team teaches it. The AI follows them to the letter, in fifty languages.
How it is priced
A price per answered ticket that falls as you grow.
A ticket counts when someone replies from Lyra, human or AI. One AI answer per ticket is included; Sonnet counts twice, Opus five times.
Support inbox
Free has no extras: pass 50 tickets and you pick S.
| Plan | Included a month | Per ticket | Per month | Extra ticket |
|---|---|---|---|---|
| Free | 50 tickets | €0 | €0 | move to S |
| S | 150 tickets | €0.20 | €30 | €0.30 |
| M | 600 tickets | €0.15 | €90 | €0.22 |
| L | 2,000 tickets | €0.12 | €240 | €0.18 |
| XL | 6,000 tickets | €0.10 | €600 | €0.15 |
Questions
Before you switch it on.
Anything else, book fifteen minutes with us or write to hello@wetrust.es.
Can I keep Gorgias?
Yes. Lyra syncs your Gorgias tickets and puts the customer's orders, parcels and returns beside each one. Move to Lyra's own inbox whenever you want, or never.
What if the AI is wrong?
It drafts, you send. Every draft shows the order and parcel facts it used, and your corrections become lessons it applies next time.
Which languages?
Your customers write in theirs, your team reads in yours. Translation runs on every message and costs no tokens.
How fast is a draft?
Under a second on Haiku, two to three on Sonnet. Classification runs the moment a ticket arrives.
Answer 600 tickets a month for €90, AI included.
Three months free for the first 100 brands. No card, no plan to pick, a statement every month.