Pricing that starts at zero and falls as you grow.
Every module is free up to an allowance. Above it, a plan is simply units × a unit price that drops with size. Extras cost about half more than inside the plan, so the next plan wins at twice your allowance, and the console tells you when.
Support inbox
A ticket counts when someone replies from Lyra. One AI answer per ticket included.
| Plan | Included a month | Per ticket | Per month | Extra ticket |
|---|---|---|---|---|
| Free | 50 tickets | €0 | €0 | move to S |
| S | 150 tickets | €0.20 | €30 | €0.30 |
| M | 600 tickets | €0.15 | €90 | €0.22 |
| L | 2,000 tickets | €0.12 | €240 | €0.18 |
| XL | 6,000 tickets | €0.10 | €600 | €0.15 |
Parcel tracking
A parcel counts when it is registered for tracking, whatever the carrier.
| Plan | Included a month | Per parcel | Per month | Extra parcel |
|---|---|---|---|---|
| Free | 100 parcels | €0 | €0 | move to S |
| S | 500 parcels | €0.06 | €30 | €0.09 |
| M | 2,000 parcels | €0.05 | €100 | €0.08 |
| L | 6,000 parcels | €0.04 | €240 | €0.06 |
| XL | 20,000 parcels | €0.03 | €600 | €0.05 |
Returns
Free with a Lyra label, like payments on Shopify. Still counts as a module for your discount.
€0
per return with a Lyra label
The label is generated on our Colissimo contract; the return itself costs nothing.
€0.25
per return without one
Own carrier, in-store return, refund without a parcel.
+ €1
per label over carrier price
Return France up to 2 kg, billed monthly as transport. No minimum.
AI tokens
One token pool per account, sized for one answer per ticket.
Every AI call draws from the same pool: answers, sorting, translation, return prefill, monitor writing. Haiku counts once, Sonnet twice, Opus five times.
Included every month
An answered ticket uses about 20,000 tokens on Haiku, 40,000 on Sonnet, 100,000 on Opus.
| Plan | Tokens a month | Roughly |
|---|---|---|
| Free, or no Support plan | 1,000,000 | 50 answers |
| Support S | 3,000,000 | 150 answers |
| Support M | 12,000,000 | 600 answers |
| Support L | 40,000,000 | 2,000 answers |
| Support XL | 120,000,000 | 6,000 answers |
€5
per million extra
Sold in packs of 5M for €25. A pack keeps twelve months; included tokens reset monthly.
×1 ×2 ×5
Haiku, Sonnet, Opus
The same ratios as the model picker in the console. Pick the model per account.
0
tokens for sorting and translation
Classification and translation run on every message and never touch your pool.
On / off
auto-refill
On, the next pack is bought when the pool hits zero. Off, the AI pauses and the console says so.
The more modules, the less each costs
A discount on the total of your modules.
A module counts when it is on a paid plan or, for Returns, when your labels go through Lyra. Token packs and labels stay at list price.
−10 %
with 2 modules
Support and Tracking, or either one with Returns on Lyra labels.
−15 %
with 3 modules
Support, Returns and Tracking together. Most brands land here.
−20 %
with 4 modules
When Flows ships as its own module, or with a second store.
What real brands would pay
Four statements, prices excluding VAT, answers on Sonnet.
Returns on Lyra labels. Volumes are real: Antik Batik and Percko are brands we operate today.
Monthly statements
Plans after the module discount, then extra token packs.
| Brand | Monthly volume | Plans after discount | Extra tokens | Total |
|---|---|---|---|---|
| Small shop | 100 tickets, 40 returns, 200 parcels | €51 | 1 pack · €25 | €76 |
| Mid brand | 400 tickets, 150 returns, 800 parcels | €125 | 1 pack · €25 | €150 |
| Antik Batik | 413 tickets, 263 returns, 690 parcels | €121 | 1 pack · €25 | €146 |
| Percko | 1,350 tickets, support only | €240 | 3 packs · €75 | €315 |
Questions
How the bill behaves.
Every rule above is on your monthly statement, in words, before it is a number.
What happens when I pass my allowance?
Extras are billed at the plan's extra price, about half more than inside the plan. When extras would cost more than the next plan, the statement says so and you can switch for the following month.
Can I change plan any month?
Yes. Up or down, effect on the first of the next month. Nothing is prorated mid-month and nothing is charged twice.
Is there a contract or a minimum?
No. Monthly billing, cancel any time, your data exported on request.
Are prices per user?
No. Invite your whole team; only tickets, returns, parcels, tokens and labels are counted.
How is VAT handled?
Prices are excluding VAT. Wetrust Interactive is a Spanish company, so EU brands with a VAT number are invoiced under reverse charge.
Start at zero. Pay when it works.
Three months with every module free for the first 100 brands. Then plans sized on what we measured together.