Teams on Gorgias or Zendesk
Keep your helpdesk if you like it. Lyra puts the customer's orders, parcels and returns beside every ticket and drafts the answer.
100 seats · 3 months · 0 € of modules
The first hundred brands set the product with us.
Lyra is in beta. For three months every module is free; you only pay for what you consume, AI token packs and return labels. At the end, each module lands on the plan matching your real volume, and you confirm before anything is charged.
No card during the program · Founding price locked twelve months after it
Seats left
97of 100
Antik Batik, Percko and Loulou de Saison already run on Lyra.
- Support, Returns and Parcel tracking switched on
- Monitors, flows, Shopify sync and your whole team
- A statement every month of what you would have paid
- Founding price locked for twelve months
- A shared Slack channel with the people who build it
How it works
Four steps, three months, one statement a month.
Nothing to configure before you see value. The console reads your Shopify store and starts working.
1
Connect your store
One click on Shopify. Orders, products and customers are in the console within the hour. Gorgias and your carriers plug in the same way.
2
Run three months for free
Support, Returns and Tracking switched on, no plan to pick, no card. Each month a statement shows what you would have paid.
3
Pay only what you consume
AI token packs at €5 a million and return labels at carrier price plus €1. Everything else is 0 € until the program ends.
4
Keep the plans that fit
Each module lands on the plan matching your measured volume. You confirm before anything is charged; the founding price holds twelve months.
During the program
Two lines on your statement. Both are things you chose to use.
Modules, tokens for one answer per ticket up to a million a month, monitors, flows, team: 0 €. The rest is consumption.
€0
every module, three months
Support, Returns and Tracking on any volume. No plan, no card, no proration.
€25
per pack of 5M AI tokens
Only if you go past the million included. About 125 Sonnet answers, kept twelve months.
+ €1
per return label
Colissimo return France up to 2 kg at our carrier price plus one euro, billed monthly as transport.
€0.25
per return without a Lyra label
Own carrier or in-store returns. Free when the label is ours.
Who it is for
Shopify brands that ship, get returns and answer customers every day.
Roughly 200 to 5,000 orders a month, one to ten people on operations, Europe first.
Brands paying for returns software
If a returns tool bills you a fixed fee plus a euro per request, the program pays for itself on day one. Returns are free with our labels.
Operators tired of carrier tabs
One board for every carrier, stuck parcels with the next action, and the answer to “where is my order” before it is asked.
Questions
What founding brands ask.
Anything else, book fifteen minutes with us or write to hello@wetrust.es.
Why only a hundred?
Because we onboard each brand ourselves and read every statement with you. A hundred is what the team can do properly in a year while still shipping the product.
What do you expect from us?
Real volume, honest feedback, and a fifteen-minute call once a month. Founding brands see roadmap items before anyone else.
What if we stop after three months?
You stop. Nothing is charged, your data is exported on request, and your Shopify store is untouched.
Is the founding price different from the public one?
It is the price on this site, locked for twelve months after the program even if the public price changes.
Can a brand outside France join?
Yes. The console runs in nine languages and Colissimo labels cover France; other carriers plug in through 17track for tracking.
97 seats left.
Connect your Shopify store today and run three months with every module free. Only what you consume is billed.