Support inbox
Tickets from Gorgias or your own address, each opened beside the customer's orders, parcels and returns. Sorted, translated and answered with a draft you approve.
Founding program · 100 seats · 3 months free
Support, returns and tracking for your Shopify brand. One console, priced on what you use.
Every ticket opens with the customer's orders, parcels and returns beside it, the answer already drafted, the return label one click away. The first 100 brands get every module free for 3 months and only pay for what they consume.
No card during the beta · Connects to Shopify in one click · Gorgias, Colissimo and 17track already wired
Inbox · 27 open4 new
LM
Léa M.2 min
Where is my order #48213?DeliveryCR
Camille R.2 min
Wrong size, can I exchange?ReturnSG
Sofia G.2 min
Still waiting for my refundRefundJP
Julien P.2 min
Discount code not workingOrderNK
Nora K.2 min
Love the dress, thank you!PraiseML
Marta L.2 min
¿Tenéis la talla L?ProductWhere is my order #48213?Delivery
Order #48213Shipped 19 Sep · Colissimo
ParcelIn transit · Paris hub
ReturnsNone
Léa M. · 2 min ago
Hi, I ordered a dress last week and the tracking hasn't moved since Friday. Is it lost?
Draft · Sonnet · 1 answer · 0.4 sEdit · Regenerate
Hi Léa, your parcel left our Paris hub on Friday and La Poste shows it out for delivery tomorrow before 1 pm. If it isn't with you by Wednesday, reply here and I'll send a replacement the same day.
Send replyBuilt in production with the brands Wetrust already operates
- Antik Batik
- Percko
- Loulou de Saison
- 97 founding seats left
One console, three modules
Everything after the order, in one place.
Switch each module on when you need it. Orders, products, monitors and your team are always included.
Returns
A branded return portal, rules per product set, refunds and store credit in Shopify, labels on our Colissimo contract. Free when the label is ours.
Parcel tracking
Every parcel registered with 17track and La Poste, grouped by what needs a hand: stuck, delayed, delivered late. One page per state.
Flows and monitors
Automations that run off return events, and saved queries over your Shopify data that alert by email or Slack. Included.
AI tokens
One token pool per account. Included with your Support plan, topped up in 5M packs at €5 a million. Sorting and translation cost nothing.
Integrations
Shopify in one click. Gorgias, Colissimo, 17track, Klaviyo, Slack, Asana and Resend already wired. More on request.
The founding program
Three months with every module free. Then plans sized on what we measured.
We are in beta and the first 100 brands set the product with us. During those three months the modules cost nothing; you only pay for what you consume, AI token packs and return labels.
1
Connect your store
One click on Shopify. Orders, products and customers are in the console within the hour. Gorgias and your carriers plug in the same way.
2
Run three months for free
Support, Returns and Tracking switched on, no plan to pick, no card. Each month you get a statement showing what you would have paid, so the price is never a surprise.
3
Pay only for what you consume
AI token packs at €5 a million and return labels at carrier price plus €1. Everything else is 0 € until the program ends.
4
Keep the plans that fit
At the end, each module lands on the plan matching your measured volume. You confirm before anything is charged, and the founding price is locked for twelve months.
Real numbers, one real brand
What a Paris fashion brand pays today, and what it would pay on Lyra.
August 2026, Antik Batik: 413 answered tickets, 263 returns, 690 parcels. Gorgias and Baback invoices on one side, the Lyra statement on the other.
€756
software bill today
Gorgias helpdesk €97 + Baback returns €659 a month, no AI, no tracking.
€146
software bill on Lyra
Support M, Tracking S with extras, returns free with our labels, one token pack, 15 % module discount.
€0.15
per answered ticket
Against 0.25 $ blended at Gorgias, with one AI answer per ticket included.
€0
per return with a Lyra label
Returns cost nothing when the label is ours. €0.25 when it is not.
Pricing
No module fee. A free allowance, then a price per unit that falls as you grow.
Every plan is simply units × a unit price. Extras cost about half more than inside the plan, so the next plan wins at twice your allowance, and the console tells you when.
Support inbox
A ticket counts when someone replies from Lyra. AI answers included.
| Plan | Included a month | Per ticket | Per month | Extra ticket |
|---|---|---|---|---|
| Free | 50 tickets | €0 | €0 | move to S |
| S | 150 tickets | €0.20 | €30 | €0.30 |
| M | 600 tickets | €0.15 | €90 | €0.22 |
| L | 2,000 tickets | €0.12 | €240 | €0.18 |
| XL | 6,000 tickets | €0.10 | €600 | €0.15 |
Returns
Free when the return label is issued on our carrier contract. €0.25 per return otherwise. Labels at carrier price plus €1.
Parcel tracking
500 parcels for €30, 2,000 for €100, 6,000 for €240. Extras from €0.06 a parcel.
AI tokens
Included with your Support plan, one answer per ticket. Extra packs of 5M tokens at €25, kept twelve months.
Module discount
On the total of your modules: 2 modules −10 %, 3 modules −15 %, 4 modules −20 %. Packs and labels stay at list price.
Questions
The things brands ask before they start.
Anything else, book fifteen minutes with us or write to hello@wetrust.es.
What happens after the three free months?
Each module lands on the plan that matches the volume we measured, and you see it on a statement first. Nothing is charged before you confirm, and the founding price is locked for twelve months.
Do I need a card to start?
No. Connect Shopify and start. We ask for a card around day 60, once you have seen two monthly statements.
What counts as a ticket?
A conversation someone replied to from Lyra, human or AI. Spam, newsletters and tickets closed without a reply are never billed.
How do AI tokens work?
One pool per account. Your Support plan includes tokens for one answer per ticket on the standard model; Sonnet counts twice, Opus five times. Packs of 5M tokens cost €25 and keep twelve months.
Can I keep Gorgias?
Yes. Lyra syncs your Gorgias tickets and puts the customer's orders, parcels and returns beside each one. You can move to Lyra's own inbox whenever you want.
Who sees my data?
Your team and the people you invite, for as long as you say. Credentials are encrypted at rest and your conversations never train third-party models.
Be one of the first 100 brands on Lyra.
Three months with every module free. You only pay for what you consume: AI token packs and return labels.